Many places claim to stand behind their work, but we guarantee ours. If only everything in life could be purchased with that kind of confidence!
If we cannot fix your problem for any reason including defective hardware or the problem is outside of the scope and nature of our service details, you will not be charged or your payment will be refunded and you will not owe anything. However, some services may take longer periods of time to resolve (this is why we charge a Flat Rate for and not by the hour for certain services.)
Your trust is important to us - which is why every Service you purchase from us comes with our personal guarantee that your problem gets fixed right. If you experience the same problem within 30 days of the original purchase, just Contact us and we will get your computer running right for FREE.
To qualify for the 30 Day Money-Back Warranty, both of the following conditions must be met:
The problem must be reported within 30 days of the original purchase of your service.
The problem reported must be the exact same problem for which your computer was serviced. For example, the exact same virus, malware, printer problem, etc. Our technicians can help decipher this for you if you are unsure. Please Contact us even if you have doubts that your current problem is the same one as before - we want you happy and your computer running Monster free!
For the full, boring, legalese version, see our Terms & Conditions page.